These people call you up pretending to be your bank(!) and they’ll tell you that someone has been using your account. Here’s the scary part… at least for one person, these scammers were already on his computer loading up a website with what looked like his banking information. We’re not sure at the moment but it was most likely a site faked to look like his bank’s website but they seemed to have some of his transaction information.
He was then told to call his bank to confirm but they provided this customer with a number. This number was different from his actual bank’s fraud department. The scammers were expecting him to not look up the bank’s number in the phone book because they provided a number to him. Once the scam alert was put into his actual bank the scammers locked his computer with a password. In 95% of cases, that password can be bypassed to get people up and running again but that’s not always the case. Following all that, financials need to be closely monitored too and passwords all need to be changed.
From this point on, I’d like to say if you get a call for anyone or any organization that in some way will involve money and/or someone wanting access to your computer, immediately hang up the phone and call and institution to verify. If it’s a bank, hang up and call the phone number on the back of your debit or credit card, NOT one the people on the phone provide you. If they claim they’re Microsoft or some computer related organization, call a local computer shop like us (1-800-565-8222) to get a second opinion on what’s going on. Don’t be scared to ask. It’s better to be safe than lose out on hundreds of dollars to these scammers.